Contact information

Thank you for visiting Keepsake Threads LLC. We’re here to help! If you have any questions about your order, our products, or custom embroidery, please feel free to reach out.

Customer Support

The best way to contact us is by email. We aim to respond to all inquiries as quickly as possible.

Email: support@ksthreads.com

Business Hours

Customer support is available during the following hours:

Monday – Sunday: 9:00 AM – 5:00 PM

Responses may take 1–2 business days, especially during busy seasons or holidays.

Order Questions

If you are contacting us about an order, please include:

• Your order number

• The name used on the order

• A brief description of your question or concern

This helps us assist you more quickly.

Custom Orders

If you're interested in custom embroidery or personalized items, please contact us with details about your request and we will be happy to help.